Print Terms & Conditions
OUR CONTRACT WITH YOU
These terms and conditions together with those available from our international offices are all the terms of the contract between you the sender of the shipment and us. When you give us your shipment you accept our terms both for yourself and for any one else who has an interesting the shipment. Our terms and conditions also protect any one who we may contract to collect, transport or deliver your shipment. No employee of Rajab Cargo Services. or any one else has any authority to change any of our terms and conditions or make any promise on our behalf.
WHAT “SHIPMENT” MEANS
“Shipment” means all documents or parcels that travel under on airway bill. You certify that shipment details are complete and accurate.
You appoint us as your agent to conduct Customs clearance and entry and certify Rajab Cargo services as consignee solely for the purpose of designating a customs broker to perform custom’s clearance and entry.
SHIPMENTS WE DO NOT ACCEPT
“We do not accept as the shipment anything that
* Is restricted by IATA (International Air Transport Association) or ICAO (International Civil Aviation Organization).
* We decide you cannot transport safely or legally
you certify that your shipments is not restricted by any of the above.
INSPECTION AND CHARGING
You agree that we may open and inspect a shipment for any reason at any time. We charge according to the higher of actual or volumetric weight.
If you wish to claim for a lost (includes not delivered) or damaged shipment.
*You must claim in writing.
* We must file your claim within 30 days from the date that we accepted your shipment.
* Please file your claim with our website or our nearest office your nearest Rajab Cargo Services Office.
By the conditions set out below Rajab Cargo Services and its employees and agents are firstly not liable at all for certain losses and damage, and secondly wherever that are to be
liable, the amount of liability is strictly limited to the amount stated in Condition 8. Customers are therefore advised to purchase insurance coverage to ensure that their interests are protected. See Condition 9 insurance-below.
WHAT WE ARE NOT LIABLE FOR (EXTENT OF OUR LIBILITY)
(Subject to conditions 10 and 11in respect of any one shipment our liability for any loss or damage however occasioned limited to the lowest of these amounts:
* Maximum US$ 100, or
*The actual amount of any loss or damage suffered by you.
* The actual value of the shipment. This does not include any commercial value or special value to you or to any other person.
*Shipment value declared by you at the time of booking the consignment.
WHAT WE MEAN BY ‘ACTUAL VALUE’
The lowest of the following amount, determined as at the time and place we accepted the shipment.
*The cost of repairing or replacing the documents, or
* The cost of reconstructing or reconstituting the document wherein it is assumed that you will not make Rajab Cargo Services . liable for any losses or damages related to the shipment.
* The cost of repairing or replacing the parcel, or
* The resale or fair market value of the parcel, But under any circumstances Rajab Cargo Services. will not exceed more than US$ 100.
The actual value of a parcel cannot be more than the original cost to you plus 10 percent.
a) Rajab Cargo Services : maintains shipment (cargo) liability insurance to the full extent of the liability offered to the shipper.
b) At the request of the shipper and upon payment therefore at the then prevailing rates, Rajab Cargo Services. will arrange insurance coverage on behalf of the shipper in an amount not exceeding Ten Thousand Dollars [US$ 10,000.00].
c) The insurance covered shall be governed by all the terms and conditions contained in the policy of insurance issued by insurance carrier. A certificate evidencing such insurance will be made available to the shipper. If you do not take the Shipment Insurance, it is assumed that you will not make Rajab Cargo Services . responsible for any losses or damages related to the shipment what so ever.
CIRCUMSTANCES BEYOND OUR CONTROL
(We shall make every reasonable effort to deliver your shipment according to our normal delivery schedule but we are not liable if a shipment is lost, damaged, delayed or un delivered because of circumstances beyond our control. These include:
* ‘Act of God’, for example earthquake, cyclone, storm or flood.
* ‘Force Majored’, for example war, plane crash , delay in customs or embargo.
* Any defect or characteristic with the nature of the shipment, even if known to us when we accepted it.
* Any action or mission by anyone outside Rajab Cargo Services , i.e.
* The sender of the shipment
* The receiver of the shipment
* An interested third party
* Customs or other government officials
* The postal service, other carrier or third party that we contract to serve locations that we do not serve directly.
We are not liable even if the sender did not ask for or know about a third party arrangement.
We are also not liable for electrical or magnetic damage to, or erasure of electronic or photographic image or recordings, damaged on account of handling in transit.
We are not liable for the following, whether they arise in contract or any other form of civil action, including negligence and even if they are our fault.
* Consequential or special damages or losses
* Other indirect losses
* Breach of other contracts
Consequential damages or losses include, but are not limited to lost income, profits, interest, markets, loss of contracts/Goodwill.
If the transportation of a shipment involves an ultimate destination or stop in a country other than the country of departure, the Warsaw convention may apply. The convention governs, and in most cases furthers limits, our liability or damage to such shipment.
You will agree that we may settle your claims in the following manner as decided by Rajab Cargo Services , on case to case basis.
* A free of cost [FOC] delivery of replacement/reconstructed shipment or
* Cheque payment of settlement amount
NON- DELIVERABLE SHIPMENTS
Rajab Cargo Services . does not take any responsibility whatsoever for service failure (i.e. delay/non-delivery) if you book a consignment without telephone/fax no: /improper/incomplete address/refusal to accept the shipment by receiver. Further in case a shipment is non deliverable for any reason attributable to you and for reasons beyond our control you authorize us to treat them as follows, as decided by Rajab Cargo Services on case to case basis:
* Abandon the shipment
* Mail by the local postal mode from the nearest transit point.
You further agree to pay the additional correction/distribution/RTO charges towards problems arising to Rajab Cargo Services on non deliverable shipments, due to mistake accountable to you.